Account & Data Deletion Request
Sathimate App & Platform
How to Delete Your Account
At Sathimate, we respect your right to privacy and give you full control over your personal data. You can delete your account and associated information using either of the methods below:
Method 1: In-App Deletion
- Open the Sathimate mobile application.
- Log in to your account.
- Navigate to your Profile / Settings section.
- Select Delete Account and confirm your decision.
Method 2: Email Deletion Request (Web / Direct)
If you cannot access the app or prefer to request deletion via email:
Send an email to support@sathimate.com from your registered email address with the subject "Account Deletion Request". Our team will verify and process your request within 48 to 72 hours.
What Data Is Deleted?
When your account deletion is processed, the following information is permanently removed from our active databases:
- Profile Information: Full name, email address, phone number, bio, avatar/photos, and age/gender details.
- Travel Plans & Groups: Trips created, join requests, and travel preferences.
- Chat & Message History: Direct chats and group discussions.
- Live Location & Activity Logs: Any cached location data and device session tokens.
Data Retention Policy
- Permanent Deletion: Your user data is completely expunged within 30 days of the request.
- Legal & Security Records: Certain security logs or transaction records may be retained for up to 90 days if required to comply with applicable laws, resolve safety disputes, or enforce community safety policies.